
Why review this book? Actually, it's a reminder for me what I have read, and to apply it in daily basis. Also, I would like to share the content with you, this book make sense to me. The motives I read this book were because of recommendation from my mom; and I wish to have better soft skill to communicate with people especially get people willingly to work for you. In my case, not in work field but, in my group assignment. Now, I need to practise by applying it, hopefully I can fully make use of it when is the time for me to my work field.
There are a few section in this book, I will adopt the list from the book, those startling lines are:-
Part 1: Fundamental techniques in handling people
Principles:
Don't criticize, condemn or complain.
Give honest and sincere appreciation.
Arouse the other person an eager want.
Part 2: Six ways to make people like you.
Principles:
Become genuinely interested in other people.
Smile.
Remember that a person's name is to that person the sweetest and most important sound in any language.
Be a good listener. Encourage other to talk about themselves.
Talk in terms the other person's interests.
Make the other person feel important- and do it sincerely.
Part 3: Win people to your way of thinking
Principles:
The only way to get the best of an argument is to avoid it.
Show respect for the other person's opinion. Never say, "You're wrong".
If you are wrong, admit It quickly and emphatically.
Begin in a friendly way.
Get the other person saying "yes, yes" immediately.
Let the other person do a great deal of the talking.
Try honestly to see things from the other person's point of view.
Be sympathetic with the other person's ideas and desires.
Appeal to nobler motives.
Dramatize your ideas.
Throw down a challenge.
Part 4: Be a leader
Principles:
Begin with praise and honest appreciation.Call attention to people's mistakes indirectly.
Talk about your own mistake before criticizing the other person.
Ask questions instead of giving direct orders,
Let the other person save face,
Praise the slightest improvement and praise every improvement. Be 'hearty in your approbation and lavish in your praise."
Give the other person a fine reputation to live up to.
Use encouragement. Make the fault seem easy to correct.
Make the other person happy about doing the thing you suggest.
I wish you benefit from this blog too.